Refund and Returns Policy

At entrepotdeliquidation.com, we strive to provide you with quality liquidation pallets from reputable European retailers. Due to the nature of our products, which often include customer returns, excess stock, and clearance items, please read our refund and return policy carefully before making a purchase.
 
1. Returns and Refunds
We accept returns within 14 days of delivery.
Returns are only accepted if the pallet is unopened and in its original condition as delivered.
Due to the nature of liquidation pallets, we do not accept returns of opened pallets or individual items once the pallet seal is broken.
If your pallet arrives damaged during shipping, please inform us within 48 hours of receipt with photographic evidence in order to qualify for a refund or replacement.
 
2. How to initiate a return
Contact our customer service team at support@europepalletsliquidation.com within the return period to request a return authorization.
Provide your order number, the reason for the return, and photos if necessary.
Once approved, you will receive instructions and a prepaid return label (if applicable).
Return the pallet safely using the provided label.
 
3. Refund process
Refunds will be issued to the original payment method within 7 to 10 business days after receiving and inspecting the returned pallet.
Shipping fees are non-refundable, unless the return is due to our mistake or damaged goods.
We reserve the right to deduct restocking fees if the pallet is not returned in its original condition.
 
4. Exchanges
We do not offer direct exchanges due to the unique nature of liquidation pallets.
If you want to buy another pallet, please place a new order on our website.

5. Final Sale Items
Some pallets marked as final sale or liquidation cannot be returned or refunded. Please check the product description carefully before buying.
 
6. Customer Support
If you have any questions or concerns about your order, returns, or refunds, please contact us at:
 
Email: support@europepalletsliquidation.com
Phone: [Your contact number]
Opening hours: Monday to Friday, 9 AM to 5 PM CET